Continuing Education FAQ's

Answers To Commonly Asked Online Continuing Education Questions

 

Getting Started with Online CE

• How do I Register with Your Website?
• How to take the Free Introductory Course?
• How do I pay for Courses?
• How do I select courses approved for my Profession and State?

User Administration

• How can I update or change my registration information?
• How can I change my username or password?
• Why did I not receive my certificate of completion, or, I need to print my certificate again after updating my user info?
• How do I view course material that I have already taken?
• What do I do if I need an official transcript?

Resolutions to Common Problems

• Why am I having trouble logging in? The site won't seem to accept my username or password
• What happens if I have to stop taking a test, or I get disconnected from my internet service provider before I finish taking the test?
• Why does the website not seem to be functioning properly and/or I need to reset my temp internet files and cookies?
• The Interactive Dissection Does Not Seem to Be Functioning Properly
• I use AOL or CS to access the internet and seem to be having problems
• I share my computer with another doctor (wife or colleague) and when I try to login, it comes up under the wrong account
• Why can't I view the macromedia flash slide presentation

Online CE Support

• What do I do if I need support?

Security

• What type of security does your site use to ensure my personal information like my social security number and credit card number is secure?

 

Question: How do I register with your website?

Answer: It takes just a few simple steps:

1. Start by clicking on the REGISTER link in the navigation bar on the left, or the TRY IT button under Try It Free.
2. Select your profession
3. Fill in all fields on the registration page, review our terms of service and click on the "I Accept" button on the bottom of the page.
4. When you see the "Thank you for registering" message, simply use the username and password you selected during registration to login. The page you come to after logging in is called your Personal Homepage. For simplicity, it is the center of the entire continuing education program.
5. If you DO NOT get a message that says "Thank you for registering" and the registration page comes back up, read any message on top of the registration form which indicates any required fields you may have missed, or if the information exisits in our database.
• A common situation is if the username you selected is already in our database. Please select another username.
• If it says your email address or license number is already in our database, please stop the registration process and click on the livehelp button in the upper right corner or any contact us link as you are already in our database.
6. Always check our FAQ page for quick and simple resolutions for the most common issues you may encounter.

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Question: How do I take the Free Introductory Course?

Answer: If you have not done so already, you will need to register at www.OnlineCE.com. Once you have registered successfully, the Free one-hour course will automatically load to your account. In order to access the course, simply login to the website with your username and password. The Free course will be listed under the heading of "Incomplete Courses" near the top of the page. Click on the Start/Continue button to begin the course.

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Question: How do I pay for Courses?

Answer:There are a couple of options:

Online Payments
We recommend using our online payment system so you can get started right away. There are two options.

1. Pay for each course as you take them. From your personal homepage (after logging in), scroll down to the topic grid and select a topic. Select a course within that topic and click on the buy button under the course name. A credit card payment window will come up. Pay for the course with your credit card and begin the course.
2. Use the CE Bank. This is great if you are going to take more than one course. Click on the link to "Place Money in My CE Bank" found on your personal homepage under Payment Options. You can deposit any amount into your CE Bank. After you do this, select courses and when you click on the buy button, the tuition will be deducted from your CE Bank.

Mail In Payment

You may mail payment by check or money order.

 

Please make check payable to and send to:

OnlineContinuingEd, LLC
PO Box 15
Rocky Hill, CT 06067

 

Please be sure to include your name, phone number and email address. We will email you upon receipt at which time the funds will be available in your CE Bank.

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Question: How do I select courses approved for my Profession and State?

Answer: Please be sure and click on the link for "State Approvals". Select your profession and then scroll down to your state to view any information specific to your state.

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Question: How can I update or change my registration information?

Answer:Just log-in and on your Personal Home Page, under USER TOOLS, you will see a link to "Update My Account". Simply click on the link and you will be taken to a page that will allow you to update any aspect of your registration information EXCEPT your username and/or password.

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Question: How can I change my username or password?

Answer: Due to our programming, you can not change you Username. To change your password, simply email your request to info@OnlineCE.com and we will reset it for you and then notify you.

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Question: Why did I not receive my certificate of completion, or, what if I need to print my certificate again?

Answer:

If you did not receive your certificate of completion, login and click on "Update My Account" under USER TOOLS. Check and be sure your email address is correct. If the email address is not correct, please update it. Once you update your registration, either email yourself another certificate or print it from the screen (see below). The other problem might be that you have an email spam program which is blocking the email containing your certificate of completion.

 

To view/print the certificate or to re-email the certificate to yourself, go to your personal homepage and click on the "Print Certificates of Completion" link found under USER TOOLS. You can then select a date range and the courses taken in that date range will come up. To the left of each one are two links. You can either "view/print" or "email certificate.

 

• To "view/print": Simply click on that link next to any course for which you need a certificate of completion and the certificate will show and you can print it. The certificate comes up in a pop up window, so be sure you do not have any popup blockers on. You can bypass most popup blockers by holding down your control key while you click on the link.
• To "email certificate": Simply click on that link next to any course for which you need a certificate of completion and the certificate will be emailed to you. You can then store it or print it out from your email.

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Question: How do I view course material that I have already taken?

Answer: Just log-in and on your Personal Home Page you will see "Completed Courses/View Certificates" under USER TOOLS. Simply click on this link, select a date range on the next page and click on GO. You will be taken to a page that lists all the courses you have taken. Click the "review" button next to any course and you can review all the course material.

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Question: What do I do if I need an official Chiropractic transcript?

Answer: To obtain an official transcript, simply send in a written request along with a check in the amount of $5.00 (five U.S. dollars) made out to the University of Bridgeport to:

Office of the Registrar
University of Bridgeport
126 Park Avenue
Bridgeport, CT 06601
(203)576-4573 

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Question: Why am I having trouble logging in? The site won't seem to accept my username or password?

Answer: There are several things that you need to check. We will work through them in order.

1. Start by clicking on the "forgot password" link which is found next to the login button.
• EMAIL USERNAME/PASSWORD - Use this utility if your email address has NOT changed from what you registered with. Our system will email you your password within a minute. If you do not receive it, your email address has likely changed from what is on your registration form.
• Attention AOL Users: Before using this utility, you may need to adjust your AOL Advanced Spam Filter, or you may not receive your username and password. Go to Keyword: Spam Controls. The Mail and Spam Control screen will appear. Please turn off AOL's Advance Spam Filter by unchecking the box under "Control What's In The Mail I Get" and send yourself your email/password.
• DISPLAY USERNAME/PASSWORD - Use this utility to display your information on your screen. You will have to answer two security questions you selected during registration (this retrieval system is not case sensitive). IMPORTANT: If your email address has changed since you registered and you have not updated our system, you will need to use your old email address to use this utility. Update your email after login.
  NOTE: This system was implemented in Sept 2005, so if you did not enter security questions on your registration, this utility will not work. After obtaining your login information, please update your registration and add your security questions.
• STILL HAVING TROUBLE? Click on the contact us link and email us to help. We will review your account and email you your username and password.
2. Many times, software will try and match what username and password you chose, but will inadvertantly bring up the wrong username or password that is stored in windows. Try this.
• Click on the login link
• Place your cursor in the username box. If anything automatically comes up in it, please press delete or backspace until it is clear and enter your username. Now, press on 'tab' on your keyboard to advance to the password field. Again, if anything comes up in that box (asterisks), use your delete or backspace key to clear the field and then enter your password.
• Now click on the login button.
3. If the above does not work, you may need to clear your temporary internet files. These are temporary files and unless you clear them our periodically, they greatly affect your ability to navigate websites and enter usernames/passwords. Please go through the following procedure and then try (2) again.
   To clear your temporary internet files, cookies and history (this will not wipe out anything you need, it will just make your browser run better), try to perform the following procedure: (IE only, we don't support netscape, etc.)
• Click on Tools in the IE toolbar and then choose Internet Options
• Be sure you are on the General Tab
• Under the center section "Temporary Internet Files"
• Click on "Delete Cookies". When asked if you want to delete, answer yes. This may take a few minutes to complete.
• Click on "Delete Files". This also may take a few minutes to complete. When asked if you want to delete, answer yes.
• Click on "Settings". Now click on "View Files". A new window called "Temporary Internet Files" will open. Click on "Edit", then choose "select all". All files will highlight. Now press the delete button on your keyboard to delete all these files.
• Close the Temporary Internet Files Window.
• Click the OK button on the Settings window which remains open. We are now back on the Internet Options window.
• Under the last section called history, click on the "Clear History" button. If asked if you want to delete, answer yes. When it is done, click on OK to close the internet options window.
• Close all program and restart your computer.
4. Some virus and security programs may prevent you from properly connecting. If you make us a “trusted site”, it will normally solve the problem.
   If these procedures do not work, please click on the liveperson help button on our homepage. If we are online, we will assist you. Otherwise, you will be prompted to email us and we will respond as quickly as possible.

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Question: What happens if I have to stop taking a course, or I get disconnected from my internet service provider before I finish taking the course?

Answer: When you come back to the site and log-in. On your Personal Homepage, the first section is "Courses You Have Purchased". Each course that is incomplete will have a "start/continue" button next to it. Simply click on it to start or continue a course.

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Question: Why does the website not seem to be functioning properly and/or I need to reset my temp internet files and cookies?

Answer: This site is best viewed using Internet Explorer 5.0 or above or Netscape Navigator 4.6 or above. Due to our use of some of the latest web technologies, you may have problems using this site if you are not using the latest browsers. Please go to either the Microsoft site or the Netscape site to get the latest of either of these browsers.

 

If things just are not working properly, be sure you have the most recent version of Internet Explorer which is 6.0.

 

To clear your temporary internet files, cookies and history (this will not wipe out anything you need, it will just make your browser run better), try to perform the following procedure: (IE only, we don't support netscape)

1. Click on Tools in the IE toolbar and then choose Internet Options
2. Be sure you are on the General Tab
3. Under the center section "Temporary Internet Files"
• Click on "Delete Cookies". When asked if you want to delete, answer yes. This may take a few minutes to complete.
• Click on "Delete Files". This also may take a few minutes to complete. When asked if you want to delete, answer yes.
• Click on "Settings". Now click on "View Files". A new window called "Temporary Internet Files" will open. Click on "Edit", then choose "select all". All files will highlight. Now press the delete button on your keyboard to delete all these files.
• Close the Temporary Internet Files Window.
4. Click the OK button on the Settings window which remains open. We are now back on the Internet Options window.
5. Under the last section called history, click on the "Clear History" button. If asked if you want to delete, answer yes. When it is done, click on OK to close the internet options window.
6. Close all program and restart your computer.

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Question: The Interactive Dissection Does Not Seem to Be Functioning Properly, or it does not seem to start at the correct dissection point

Answer: There can be several issues:

 

POPUPS
The main issue is that the dissection program uses popups that may be blocked by your computer software. Try this. Go back to the course page that uses the dissection interface. Press and hold your control key on your keyboard while you click on the link to enter the dissection lab. DO NOT RELEASE THE CONTROL BUTTON. Continue to hold it down as several popup windows open. When the dissection software is fully open (you will see the correct starting point with the layer control buttons underneath it), release you control button. The program will operate correctly.

 

Internet Explorer 5.0 or higher
A common issue is that our site is optomized for Internet Explorer 5.0 or higher. Check and be sure you have this by clicking on Help in your browser window and about Internet Explorer. If you do not have IE 5.0 or higher, go back to the FAQ page and select "Why does the website not seem to be functioning properly and/or I can not see all aspects of the site?" where you will obtain a link for a free browser upgrade. If you use Netscape Navigator, you should also follow that link and get Internet Explorer.

 

AOL/COMPUSERVE USERS
Do not use the built in browser within AOL. If you are, log out of the website within the internal browser of AOL or Compuserve. Now, minimize your AOL or Compuserver software (do not close or disconnect if you are using AOL or Compuserve dialup as you need your internet connection). Now, open an Internet Explorer window by clicking on Start, Programs, Internet Explorer. Go back to our website and login. Any unfinished course is listed under "courses you have purchased" on your personal homepage. Click on the start/continue link next to the course to take the course.

 

If you continue to have problems, please click on our livehelp button.

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Question: I use AOL to access the internet and seem to be having problems

Answer: Do not use the built in browser within AOL. If you are, log out of the website within the internal browser of AOL or Compuserve. Now, minimize your AOL or Compuserver software (do not close or disconnect if you are using AOL or Compuserve dialup as you need your internet connection). Now, open an Internet Explorer window by clicking on Start, Programs, Internet Explorer. Go back to our website and login. Any unfinished course is listed under "courses you have purchased" on your personal homepage. Click on the start/continue link next to the course to take the course.

 

This will commonly solve the problem as it most commonly involves using the built in browser with AOL or CS.

 

If you continue to have problems, please be sure you have the most recent version of Internet Explorer which is 6.0.

 

Try to perform the following procedure: (IE version 6.0)

1. Click on Tools in the IE toolbar and then choose Internet Options
2. Be sure you are on the General Tab
3. Under the center section "Temporary Internet Files"
• Click on "Delete Cookies". When asked if you want to delete, answer yes. This may take a few minutes to complete.
• Click on "Delete Files". This also may take a few minutes to complete. When asked if you want to delete, answer yes.
• Click on "Settings". Now click on "View Files". A new window called "Temporary Internet Files" will open. Click on "Edit", then choose "select all". All files will highlight. Now press the delete button on your keyboard to delete all these files.
• Close the Temporary Internet Files Window.
4. Click the OK button on the Settings window which remains open. We are now back on the Internet Options window.
5. Under the last section called history, click on the "Clear History" button. If asked if you want to delete, answer yes. When it is done, click on OK to close the internet options window.
6. Close all program and restart your computer.

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Question: I share my computer (wife or colleague) and when I try to login, it comes up under the wrong account

Answer: The problem is that one of you saved the password to our system and/or in windows.

 

There are two things you can try. First, simply try and open a new windows explorer window by clicking on the blue 'e' next to the windows start button. You may be able to login through the new window without a problem.

 

If that does not work, you will need to clear your temporary internet files, cookies and history (this will not wipe out anything you need, it will just make your browser run better), try to perform the following procedure: (IE only, we don't support netscape)

1. Click on Tools in the IE toolbar and then choose Internet Options
2. Be sure you are on the General Tab
3. Under the center section "Temporary Internet Files"
• Click on "Delete Cookies". When asked if you want to delete, answer yes. This may take a few minutes to complete.
• Click on "Delete Files". This also may take a few minutes to complete. When asked if you want to delete, answer yes.
• Click on "Settings". Now click on "View Files". A new window called "Temporary Internet Files" will open. Click on "Edit", then choose "select all". All files will highlight. Now press the delete button on your keyboard to delete all these files.
• Close the Temporary Internet Files Window.
4. Click the OK button on the Settings window which remains open. We are now back on the Internet Options window.
5. Under the last section called history, click on the "Clear History" button. If asked if you want to delete, answer yes. When it is done, click on OK to close the internet options window.
6. Close all program and restart your computer.

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Question: Why can't I view the macromedia flash slide presentation

Answer: There are a couple of issues that you need to check. First, be sure you have macromedia flash installed. This is a free plugin program offered at the following website: Click On These Words to download the free program.

 

If you have macromedia flash and can not see the slide presentation, please Click Here for a problem resolution page.

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Question: What do I do if I need support?

Answer: Our website uses LivePerson technology. Simply click on the LivePerson Support button which are located throughout the site, including on the homepage and your personal welcome page which you come to after login. You will instantly be connected with a live operator for customer or technical assistance. If an operator is not available, you will be able to leave a message for support, which will normally respond to within 2 hours during weekdays, and within one day on the weekend (normally quicker however).

 

Be sure to include your username and the specifics to the problem. If you are having problems with a particular course, be sure to note which course it is and what section of the course you are on.

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Question: What type of security does your site use to ensure my personal information like my social security number and credit card number is secure?

Answer: We have secure pages for that information known as SSL technology, which stands for secure sockets layer. You can always tell a secure page, as there is a small lock in the lower corner of your browser window. Furthermore, we do not store credit card information on the site, offering greater security.

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