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Continuing Education FAQ's

Answers To Commonly Asked Online Continuing Education Questions

 

Support

• What do I do if I need support?
• What if I need to allow remote login for support?

Getting Started with Online CE

• How do I Register with Your Website?
• How to take the Free Introductory Course?
• How do I pay for Courses?
• How do I select courses approved for my Profession and State?

Using Ipad/Iphone/Itouch with our website

• Can I use an Ipad/Iphone/Itouch to take a teleseminar?
• Can I use an Ipad/Iphone/Itouch to take an online course?

Using Android Phones with our website

• Can I use an Android phone to take a teleseminar?
• Can I use an Android phone to take an online course?

User Administration

• How can I update or change my registration information?
• How can I change my username or password?
• How do I obtain my certificate of completion, or, what if I need to print my certificate again after updating my user info?
• How do I view course material that I have already taken?
• What do I do if I need an official transcript?

Resolutions to Common Problems

• Why am I having trouble logging in? The site won't seem to accept my username or password
• What happens if I have to stop taking a course, or I get disconnected from my internet service provider before I finish taking the course?
• I share my computer with another doctor (wife or colleague) and when I try to login, it comes up under the wrong account
• Why can't I view the macromedia flash slide presentation

Security

• What type of security does your site use to ensure my personal information like my social security number and credit card number is secure?

 

Question: How do I register with your website?

Answer: It takes just a few simple steps:

1. Start by clicking on the REGISTER link in the blue left navigation bar.
2. Select your profession
3. Fill in all fields on the registration page. Watch the form as you change entry fields for any errors or messages.
• If the system returns that your license number or email is already in the database, please stop, click on the contact us link and ask for assistance as you are likely already in our database
• A common situation is if the username you selected is already in our database. Please select another username.
4. At the bottom of the form, review our terms of service and click on the "I Accept" button on the bottom of the page.
5. When you see the "Thank you for registering" message, simply use the username and password you selected during registration to login. The page you come to after logging in is called your Personal Homepage. For simplicity, it is the center of the entire continuing education program - take a minute to scroll through it and get orientated.
6. Always check our FAQ page for quick and simple resolutions for the most common issues you may encounter.

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Question: How do I take the Free Introductory Course?

Answer: If you have not done so already, you will need to register at www.OnlineCE.com. Once you have registered successfully, the Free one-hour course will automatically load to your account. In order to access the course, simply login to the website with your username and password. The Free course will be listed under the heading of "Incomplete Courses" near the top of the page. Click on the Start/Continue button to begin the course.

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Question: How do I pay for Courses?

Answer:There are a couple of options:

Online Payments
We recommend using our online payment system so you can get started right away. There are three options.

1. Pay for each course as you take them. From your personal homepage (after logging in), scroll down to the topic grid and select a topic. Select a course within that topic and click on the buy button under the course name. A credit card payment window will come up. Pay for the course with your credit card and begin the course.
2. Purchase Discounted Prepaid Credits. From your personal homepage, click on the link to “purchase discounted prepaid credits” founds under the heading of “Purchase Courses”. This allows you to purchase credits to take most course on our website for discounted fees.
3. Use the CE Bank. This is great if you are going to take more than one course. Click on the link to "Place Money in My CE Bank" found on your personal homepage under Payment Options. You can deposit any amount into your CE Bank. After you do this, select courses and when you click on the buy button, the tuition will be deducted from your CE Bank.

Mail In Payment

You may mail payment by check or money order.

 

Please make check payable to and send to:

OnlineContinuingEd, LLC
PO Box 428
Wallingford, CT 06492

 

Please be sure to include your name, phone number and email address. We will email you upon receipt at which time the funds will be available in your CE Bank.

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Question: How do I select courses approved for my Profession and State?

Answer: Please be sure and click on the link for "State Approvals". Select your profession and then scroll down to your state to view any information specific to your state.

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Question: How can I update or change my registration information?

Answer:Just log-in and on your Personal Home Page, under USER TOOLS, you will see a link to "Update My Account". Simply click on the link and you will be taken to a page that will allow you to update any aspect of your registration information EXCEPT your username and/or password.

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Question: How can I change my username or password?

Answer: Due to our programming, you can not change you Username. To change your password, simply email your request to info@OnlineCE.com and we will reset it for you and then notify you.

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Question: How do I obtain my certificate of completion, or, what if I need to print my certificate again?

Answer:

To view/print the certificate or to e-email the certificate of completion to yourself, go to User Tools and click on the "Print Certificates of Completion" link. You can then select a date range and the courses taken in that date range will come up. There will be a link to view/print and another to email the certificate of completion.

 

• To "view/print": Simply click on that link for any course for which you need a certificate of completion and the certificate will show and you can print it. The certificate comes up in a pop up window, so be sure you do not have any popup blockers on. You can bypass most popup blockers by holding down your control key while you click on the link.
• To "email certificate": Simply click on that link for any course for which you need a certificate of completion and the certificate will be emailed to the email listed in your account. You can then store it or print it out from your email.

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Question: How do I view course material that I have already taken?

Answer: Just log-in and on your Personal Home Page you will see "Completed Courses/View Certificates" under USER TOOLS. Simply click on this link, select a date range on the next page and click on GO. You will be taken to a page that lists all the courses you have taken. Click the "review" button next to any course and you can review all the course material.

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Question: What do I do if I need an official Chiropractic transcript?

Answer: To obtain an official transcript, simply send in a written request along with a check in the amount of $5.00 (five U.S. dollars) made out to the University of Bridgeport to:

Office of the Registrar
University of Bridgeport
126 Park Avenue
Bridgeport, CT 06601
(203)576-4573 

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Question: Why am I having trouble logging in? The site won't seem to accept my username or password?

Answer: There are several things that you need to check. We will work through them in order.

Start by clicking on the "forgot password" link which is found next to the login button.

• EMAIL USERNAME/PASSWORD - Use this utility if your email address has NOT changed from what you registered with. Our system will email you your password within a minute. If you do not receive it, your email address has likely changed from what is on your registration form.
• DISPLAY USERNAME/PASSWORD - Use this utility to display your information on your screen. You will have to answer two security questions you selected during registration (this retrieval system is not case sensitive). IMPORTANT: If your email address has changed since you registered and you have not updated our system, you will need to use your old email address to use this utility. Update your email after login.
  NOTE: This system was implemented in Sept 2005, so if you did not enter security questions on your registration, this utility will not work. After obtaining your login information, please update your registration and add your security questions.
• STILL HAVING TROUBLE? Click on the contact us link and email us to help. We will review your account and email you your username and password.

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Question: What happens if I have to stop taking a course, or I get disconnected from my internet service provider before I finish taking the course?

Answer: When you log back into the site, the course is listed on your Personal Homepage under INCOMPLETE COURSES. Each course that is incomplete will have a "start/continue" button next to it. Simply click on it to start or continue a course.

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Question: I share my computer (wife or colleague) and when I try to login, it comes up under the wrong account

Answer: The problem is that one of you saved the password to our system and/or in windows.

 

There are two things you can try. First, simply try and open a new browwer. You may be able to login through the new brower without a problem.

 

If that does not work, you will need to clear your temporary internet files, cookies and history (this will not wipe out anything you need, it will just make your browser run better).

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Question: Why can't I view the macromedia flash slide presentation

Answer: There are a couple of issues that you need to check. First, be sure you have macromedia flash installed. This is a free plugin program offered at the following website: Click On These Words to download the free program.

 

If you have macromedia flash and can not see the slide presentation, please Click Here for a problem resolution page.

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Question: What do I do if I need support?

Answer: Click on the Contact Us link located in the left side navigation bar. Fill out the form that comes up and we will provide a timely response. We constantly monitor our support queue and will respond as quickly as possible.

 

Be sure to include your username and the specifics to the problem. If you are having problems with a particular course, be sure to note which course it is and what section of the course you are on.

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Question: What if I need to allow remote login for support?

Answer:

If we need to remotely login to your system to provide additional support, you will be directed to click on the following link:

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Question: What type of security does your site use to ensure my personal information like my social security number and credit card number is secure?

Answer: We have secure pages for that information known as SSL technology, which stands for secure sockets layer. You can always tell a secure page, as there is a small lock in the lower corner of your browser window. Furthermore, we do not store credit card information on the site, offering greater security.

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Question: Can I use an Ipad/Iphone/Itouch to take a teleseminar?

Answer: You will need to download a free app to participate in the teleseminars using an Ipad/Iphone/Itouch

 

Go to app store and enter: adobe connect mobile (free) – the current version is Adobe Connect Mobile 1.7

 

Open the app and it will ask you for the meeting url. Login to ChiroCredit.com and scroll down to User Tools. On the right, there is a link for Meeting Room – the url is listed there. Enter the url into the Connect App.

 

Select to Enter As Guest. Type in your name and then click enter

 

In the upper left corner, there are four icons:

1. The first one is square the main view we recommend using for the teleseminar
2. The second one is a circle and provides a full screen view of the presentation pod
3. The third one is a page view – we don’t recommend using this one.
4. Question icon – this opens a chat window with moderator.

 

IMPORTANT – when a polling question is announced and brought up in the meeting room, a fifth icon appears (a tilted square with a check). YOU MUST CLICK ON THIS ICON in order to answer the required polling question.

 

Final note – after polling questions are closed by the moderator, or, after a video is played, you will see “tap to view” on your screen. Please tap to return to regular meeting view.

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Question: Can I use an Ipad/Iphone/Itouch to take an online course?

 

Answer: Yes. The Ipad/Iphone/Itouch is compatible with all the formats we offer EXCEPT the following: slides with audio, video clips, video presentation and Interactive Dissection.

 

The format of each course is clearly listed when you are selecting courses.

 

The reason the courses with the formats slides with audio, video clips and video presentation will not play is that they are offered in Adobe Flash.

 

However, there is a solution available if you would like to take courses with the format of : slides with audio, video clips and video presentation.

 

Go to app store and enter: Puffin and install the Puffin Browser.

 

This is a browser alternative to Safari and is the best browser you will ever use on your Ipad. The Puffin Browser will run flash presentations on your Ipad/Iphone/Itouch.

 

 

Question: Can I use an Android phone to take a teleseminar?

Answer:

Android TeleSeminar Instructions

Go to Android Play Store (formerly Market) and search for Adobe Connect
Install this Free App

After installation, the system may prompt you that you need Adobe Air – Install this free App as well (this is a background App – there won’t be an icon for it)

Click on the icon for the Connect App

You will need the Meeting URL.  IMPORTANT:  This changes each time so you need to request it and this should be done a minimum of 24 hours before the TeleSeminar.  Please visit www.ChiroCredit.com and click on the Contact Us link to request the URL.

Enter the meeting URL and click next

Click the option for GUEST and put your name in – please type Dr. (your last name) and click Enter

The Meeting Room will open and you will see the four meeting room pods.  The top left pod says “unsupported content”. This is the only pod that does not work – you can email us a request and we will send you the downloadable file by email.

To the left of the meeting room are four small icons.

1.    The first one is square  - this brings you back to this main meeting room view
2.    The second one is a circle -  this maximizes the large center pod that is the powerpoint presentation
3.    The third one looks like a piece of paper with a folded corner – this is inactive
4.    The fourth one is a question mark in a circle – this opens the Q & A chat with the moderator – once you click on it, put the cursor in the long white box at the bottom, type your question and use the left pointed arrow in the lower right corner of the onscreen keyboard to send the comment.  Click done to return to the Q & A screen, and then the first icon to return to the meeting room.

VERY IMPORTANT REGARDING YOUR REQUIRED RESPONSE TO POLLING QUESTIONS:

When the instructor brings up the polling question, it will appear on the screen.  At this point, a fifth icon appears on the left (a tilted page with a check in it).  You MUST click on that icon when the polling question appears.  This will maximize the polling questions so you can see the whole thing as well as allowing you to answer it.    Select your answer by clicking on the circle to the left of the answer, then click on the first icon to return to the meeting room view.  Your response has been recorded.

 

 

Question: Can I use an Android phone to take a online course?

Answer:

Yes. Android products are fully compatable with our website